Privacy policy

Privacy Policy

Last updated: 10-08-2026

This Privacy Policy explains how MyCart4U, which operates mycart4u.com, collects, uses, shares, and protects your personal information. It applies to everyone who visits our website or places an order with us.

By using our website, you consent to the practices described here.

Information we collect

Information you give us: name, delivery and billing address, email address, phone number, order details, and payment information. We also collect any information you provide when you contact our support team.

Information collected automatically: your IP address, browser type and version, device type, operating system, referring website, pages viewed, time spent on pages, and other browsing activity on our site.

Payment information: we do not store your full card, UPI, or net banking credentials. Payments are processed by third-party payment gateways that handle this information under their own security standards.

How we use your information

  • To process, fulfil, and deliver your orders
  • To communicate with you about your order, including confirmation, dispatch, delivery, and returns
  • To verify Cash on Delivery orders by phone, SMS, or WhatsApp
  • To provide customer support and resolve complaints
  • To send you marketing communications, where you have opted in
  • To improve our website, products, and service
  • To detect and prevent fraud, and to meet our legal obligations

Cookies and tracking technologies

We use cookies and similar technologies to keep your cart working, remember your preferences, understand how our website is used, and measure the performance of our advertising.

Our website uses analytics and advertising tools including the Meta Pixel and Google Analytics. These tools may collect information about your activity on our website and use it to show you relevant advertising on Facebook, Instagram, and other platforms.

You can control or disable cookies through your browser settings. Some parts of our website may not work correctly if cookies are disabled. You can also manage the ads you see through the ad settings offered by Meta and Google.

Who we share your information with

We do not sell your personal information. We share it only with parties who help us run our business:

  • Shopify, which hosts our online store
  • Payment gateways, to process payments securely
  • Courier and logistics partners, who need your name, address, and phone number to deliver your order
  • Communication providers, for order-related email, SMS, and WhatsApp messages
  • Analytics and advertising providers, including Meta and Google

We may also disclose information where required by law, court order, or a lawful request from a government authority, or to protect our rights, safety, or property.

Data retention

We keep your personal information for as long as needed to fulfil the purposes described in this policy, including any period required to meet legal, tax, accounting, or reporting obligations. When it is no longer needed, we delete it or anonymise it.

Data security

Our website uses SSL encryption, and we apply reasonable technical and organisational safeguards to protect your information. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Your rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access the personal information we hold about you
  • Ask us to correct information that is inaccurate or incomplete
  • Ask us to delete your personal information, where we are not required to retain it
  • Withdraw your consent to marketing communications at any time
  • Raise a grievance about how we handle your information

To exercise any of these rights, email [SUPPORT EMAIL]. We may ask you to verify your identity before we act on a request.

Marketing communications

If you have opted in, we may send you promotional email, SMS, or WhatsApp messages. You can unsubscribe at any time using the link in any marketing email, by replying STOP to a message, or by emailing us. You will continue to receive messages relating to your orders.

Children's privacy

Our website is not intended for anyone under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

Third-party links

Our website may link to other websites we do not operate. We are not responsible for their content or privacy practices, and we encourage you to read their policies before sharing information with them.

Changes to this policy

We may update this policy from time to time. The revised version takes effect when it is posted on this page, and the "Last updated" date above will change. Please review it periodically.