Refund policy

Refund and Return Policy

Last updated: 10-08-2026

We want you to be satisfied with your purchase. If something isn't right, this policy explains your options.

Return window

You may request a return within 7 days of delivery. Requests made after 7 days cannot be accepted.

Conditions for return

To be eligible for a return, the item must be:

  • Unused, unworn, and in the same condition in which you received it
  • In its original packaging, with all tags, manuals, accessories, cables, and free gifts included
  • Accompanied by the order number or invoice

Items that cannot be returned

  • Personal care, grooming, and hygiene products once opened or used
  • Innerwear and other intimate items
  • Items marked "Final Sale" or "Non-Returnable" on the product page
  • Products damaged through misuse, mishandling, or normal wear and tear
  • Items returned without original packaging or with missing accessories

Damaged, defective, or wrong items

If you receive an item that is damaged, defective, or not what you ordered, contact us within 48 hours of delivery at [SUPPORT EMAIL] with:

  • Your order number
  • Clear photographs of the item and the outer packaging
  • An unboxing video, if available

We strongly recommend recording an unboxing video for every order. It is the fastest way for us to verify a claim and resolve it in your favour.

Verified damaged, defective, or incorrect items are eligible for a free replacement or a full refund, including any shipping charges paid. We arrange and pay for the return pickup in these cases.

Change-of-mind returns

If you simply no longer want the item, you may return it within the 7-day window subject to the conditions above. A return shipping charge of [₹AMOUNT] will be deducted from your refund.

How to start a return

  1. Email [SUPPORT EMAIL] or call [PHONE NUMBER] with your order number and the reason for return.
  2. Our team will confirm eligibility, usually within 2 business days.
  3. If approved, we arrange a reverse pickup where our courier partners service your PIN code. If not serviceable, we will ask you to self-ship and will reimburse reasonable courier charges against a receipt.
  4. Keep the item in its original packaging and ready for pickup.

Please do not ship any item back to us before your return has been approved. Unapproved returns cannot be processed or refunded.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome within 2 business days.

  • Approved refunds are processed within 7–10 business days.
  • Prepaid orders are refunded to the original payment method. Depending on your bank, the credit may take a further 3–7 business days to appear.
  • Cash on Delivery orders are refunded by UPI or bank transfer. We will ask you for your UPI ID or bank account details to process this.

If a return is rejected on inspection because it does not meet the conditions above, we will contact you and can ship the item back to you at your cost.

Exchanges

We exchange items only where the product is damaged, defective, or incorrect, or where a different size or variant of the same product is required and available. To request an exchange, follow the same steps as a return.

Order cancellation

You may cancel an order at no charge any time before it is dispatched. Email or call us with your order number as soon as possible.

Once an order has been dispatched, it cannot be cancelled — you will need to follow the return process after delivery.

We reserve the right to cancel any order and issue a full refund, including for reasons of stock unavailability, pricing errors, non-serviceable delivery locations, or suspected fraudulent activity.